Having a benefits application rejected by the Department for Work and Pensions (DWP) can be frustrating, but it’s not the end of the road. If you believe the decision was wrong, there’s a process you can follow to challenge it.
The key is to act quickly—there’s a 30-day deadline for requesting a review. Here’s everything you need to know about appealing a DWP decision.
Process
When your application for benefits is denied, you can ask the DWP (or HM Revenue and Customs, if applicable) to review their decision. This process is called a mandatory reconsideration. It allows you to challenge the decision if you believe there was a mistake, relevant evidence was overlooked, or the decision itself is unfair.
You must request a mandatory reconsideration within 30 days of the decision. If you miss this deadline, you’ll need to provide a strong reason for the delay—such as illness or hospital admission. The longer it’s been since the decision, the stronger your justification needs to be.
How to Request
To initiate a mandatory reconsideration, you’ll need to contact the DWP or HMRC directly. You can write to them at the address provided on your decision letter or use your Universal Credit online account for claims related to Universal Credit.
Citizens Advice provides helpful guidance:
- You can request a review for decisions about new or existing claims.
- This includes cases where the DWP has refused or stopped your benefit or awarded an amount you believe is incorrect.
When submitting your request, clearly explain why you believe the decision was wrong. Be specific and include any additional evidence that supports your claim.
Benefits
The mandatory reconsideration process applies to most DWP benefits, including:
- Universal Credit: The UK’s most-claimed benefit.
- Disability Benefits: Personal Independence Payment (PIP), Employment and Support Allowance (ESA), Disability Living Allowance (DLA).
- Other Benefits: Attendance Allowance, Carer’s Allowance, Jobseeker’s Allowance (JSA), State Pension, Pension Credit, and Child Maintenance.
Mandatory Reconsideration
If the DWP upholds their decision after the mandatory reconsideration, you can take your case to an independent tribunal. However, you must complete the mandatory reconsideration process before appealing to a tribunal.
Tribunals are impartial and will review all the evidence to decide whether the original decision was correct. It’s important to prepare thoroughly for this stage, as it involves a more formal process.
Tips for Success
- Act Quickly: Always aim to submit your request for reconsideration within the 30-day deadline.
- Be Specific: Clearly outline the reasons you disagree with the decision, referencing any evidence you provided or additional details the DWP may have missed.
- Seek Help: Organizations like Citizens Advice can provide support and guidance throughout the process.
If you’re unsure about what to do, reach out to a local advice center or check the Citizens Advice website for detailed information.
Taking these steps can help you navigate the process confidently, ensuring you get the benefits you’re entitled to.
SOURCE – LINK
FAQs
What is a mandatory reconsideration?
A review of a DWP decision if you believe it was wrong.
How long do I have to request a reconsideration?
You have 30 days to request a mandatory reconsideration.
Can I appeal without a mandatory reconsideration?
No, you must complete the mandatory reconsideration first.
Which benefits are covered by this process?
Most DWP benefits, including Universal Credit and PIP.
What happens if my reconsideration is denied?
You can appeal to an independent tribunal after a reconsideration.
