Scammers are at it again, and this time, they’re targeting Aussies with fake emails pretending to be from Centrelink or Services Australia. These phishing scams aim to steal your personal and financial information by creating a sense of urgency. Let’s break down what’s happening, how to spot these scams, and what to do if you’ve been targeted.
Scam
Scammers are sending fraudulent emails that claim you need to “urgently update” your details to avoid payment disruptions. The emails include links to fake myGov websites designed to look legitimate. Once you click on the link, you’ll be prompted to share sensitive information like:
- myGov username and password
- Personal details (name, address, date of birth)
- Centrelink Customer Reference Number or Medicare card details
- Banking information (credit card details, BSB, account number)
This information is then used to steal your money or even commit identity theft.
Scam Emails
These fake emails often include alarming subject lines like:
- “Urgent Action Required”
- “Security Alert”
- “Payment Update Notice”
They use keywords designed to make you panic, such as:
- “We need your immediate attention”
- “If you don’t provide the information on time…”
The emails include links that look like they lead to myGov, but don’t be fooled — the URLs won’t match the official site (my.gov.au). Instead, they redirect you to phishing sites that capture your details.
How to Spot
- Check the URL: If you’re unsure about a link, press and hold it on your phone to see the full URL without opening it. If it’s not my.gov.au, it’s a scam.
- No Links from Services Australia: Remember, Services Australia will never send you links to log in to your myGov or Centrelink account.
- Ignore the Panic: Scammers want you to act without thinking. If an email feels rushed or threatening, it’s likely fake.
- Verify Directly: Don’t click on email links. Instead, type “my.gov.au” directly into your browser or use the official myGov app.
if You Clicked the Link
If you’ve clicked on a suspicious link, take immediate action:
- Contact the Scams and Identity Theft Helpdesk:
Call 1800 941 126 (Monday to Friday, 8 am to 5 pm AEST/AEDT). - Report the Scam:
Forward suspicious emails to [email protected]. - Secure Your Accounts:
- Change your myGov password immediately.
- Monitor your bank accounts for unusual transactions.
- Consider contacting your bank to flag your account.
- Stay Alert: If you suspect your identity has been stolen, report it through IDCARE, a free support service for identity theft victims.
Reducing Scam Risks
Scams aren’t going away anytime soon. In 2024 alone, Aussies lost nearly $319 million to various scams, including phishing. To protect yourself:
- Always verify links before clicking.
- Use strong, unique passwords for each account.
- Enable two-factor authentication where possible.
Being proactive can save you from becoming another statistic in the ever-growing list of scam victims.
SOURCE – LINK
FAQs
How do I report a scam email?
Forward it to [email protected].
What is the scams helpdesk number?
Call 1800 941 126 from Monday to Friday, 8 am to 5 pm AEST.
Will Services Australia send login links?
No, they will never send links to log in.
How to check if a link is a scam?
Hold down the link to view the URL without clicking it.
What should I do if I shared my details?
Contact your bank and Services Australia immediately.
